Refund Policy
- Since all orders are customized as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.
- It is required that 2-day prior notice of cancellation be given for any order. Refund charges of 20% per order shall be applicable.
- Cancellation of Order shall be mailed by the customer at [email protected] with the Subject : “ Cancellation Request of Order #XXXX” and specifying in the mail :
- Order ID
- Reasons for Cancellation
- Flower2Cambodia will issue a refund to the same card/account/medium through which you have made the payment incase of cancellation.
- All refunds shall be made within the period of 2-3 working days from the date of cancellation was approved. You will get email notification once the refund was made.
- It is entirely up to Flower2Cambodia’s discretion, to change, cancel, refund or otherwise offer any other option to the customer.
Contact us at sales@flower2cambodia for questions related to refunds and returns.